Administration and Office,Call Centre and Customer Service
At Supply Nation, our foundation is built upon unwavering values that guide every aspect of our work. We are committed to fostering economic independence and self-determination for Indigenous Australians. Through our dedication to integrity, respect, collaboration, and innovation, we strive to create meaningful and sustainable change in our communities. Our ethos is centred on empowerment, ensuring Indigenous businesses have the support and opportunities they need to thrive. At Supply Nation, we believe in the power of economic participation to drive social and cultural advancement, and we are proud to be at the forefront of this movement.
Job Description
The Opportunity
We are now looking for a new Indigenous Business Officer based in Northern Territory, reporting to our group of Senior Indigenous Business Officers.
The overall objective of the Indigenous Business Officer is to advance the economic development and growth of Indigenous businesses. As well as fostering strong relationships with Indigenous stakeholders, our Indigenous Business Officers expertly handle registrations and certifications, conducting audits, and maintaining accurate supplier profiles, all whilst driving Indigenous initiatives to their fullest potential.
More specifically, your responsibilities include but are not limited to:
Support cultural values and integrity within the organisation, suppliers and members.
Assess, verify, and process applications to register new Indigenous businesses on Indigenous Business Direct against set criteria for registration within set timeframes
Follow up on incomplete or outstanding applications for registration with business applicants.
Field and respond to registration and certification process inquiries as well as identify applications to register new Indigenous businesses that are potential Joint Ventures.
Conduct Indigenous Joint Venture Registration and Certification interviews
Conduct general Registered supplier and Certified supplier audit interviews and compose Audit Reports in the required format for Senior IBO approval.
Identify existing Registered and Certified Indigenous businesses that are potential Indigenous Joint Ventures and refer to Senior IBOs for further action.
Field and respond to supplier enquiries, directing suppliers to online resources available to address issues raised.
Assist suppliers to address password issues and profile updates to ensure the accuracy, completeness, and integrity of supplier profile information.
Provide insights to the Senior Indigenous Business Officer on trends, issues and opportunities relating to regions, industries, or sectors.
Maintain accuracy and completeness of supplier information contained in Supply Nation’s customer relationship management system.
Escalate enquiries where appropriate and issues to the relevant Senior Indigenous Business Officer.
Provide routine reporting as scheduled and ad hoc as required.
Compliance with all Workplace Health and Safety policies and procedures.
Desired Skills and Experience
What we need from you:
Proven experience in a business officer role, preferably within Indigenous communities
Demonstrated experience in supporting strong working relationships both internally and externally
Exceptional interpersonal and communication skills
Ability to manage and prioritise workloads within tight timeframes
Knowledge of government programs and initiatives related to Indigenous economic development
Familiarity with funding opportunities and grant application processes
Strong organisational skills
Demonstrated knowledge and understanding of Indigenous societies, cultures and issues affecting Indigenous Australians in business
Strong written and verbal skills
Ability to work independently and as part of a team.
Benefits
The successful candidates will be rewarded with an attractive salary up to $87,000 (commensurate with skills and experience) PLUS Super and additional benefits including:
Salary packaging
Flexible working arrangements (work from home up to 2 days per week!)
Additionally, the successful candidates will have the opportunity to work in an organisation where they are making an impact every day!
We are an organisation with purpose. Our team is inspired by our vision of creating a vibrant, prosperous and sustainable Indigenous business sector. Your next career step could be instrumental in creating an Australia where everyone has the same opportunities to achieve their goals through business ownership.
